We want our customers to enjoy our products and look amazing in them. Considerations for refunds will only be granted should products arrived damaged. In such cases, we ask to please email us within 10 days of receiving item(s) purchased at hello@ringofcolor.com with your order number, description of concern and a picture to proof damage. Original shipping charges and return shipping fees are non-refundable. We do not accept returns on products due to hygienic reasons. We do not allow exchange or cancellation. Please also keep in mind that colors will always appear different on individuals depending on their skin tone and their lip pigmentation, therefore, products will not be exchange/refunded for this reason. Colors might also look different depending of the resolution of your computer/phone screen. Ring of Color reserves the right to refuse any returns at any time.